Supporter Care Assistant

Job description

Supporter Care Assistant 

£27,516 - £32,292 per annum (plus 2022 cost of living increase to be agreed)

(We normally offer a starting salary at the beginning of the range)

Full-time (37.5h) / Permanent 

Islington, London


This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.


Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns.


You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.


Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

For the full job description please see the applicant information pack.


The role is based in our London office but may be remote initially. As we progress to a hybrid working model you may have flexibility to work from home but will need to commute into our Islington head office on a regular basis.

Requirements

You'll have:

    • Experience in a supporter care or customer service environment.
    • Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
    • The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
    • Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
    • Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.


We give you: The opportunity to continue to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.


Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.


To Apply

For further information, please download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, compiled by our recruitment team.


If you have any questions, please email us at huk@greenpeace.org. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.


Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.


CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February