IT Support Manager

Job description

IT Support Manager

£47,340 - £53,352 per annum

(we normally offer a starting salary at the start of the range)

Full time (37.5 h)/ Permanent

Islington, London

Do you have the people management skills and experience to motivate and manage a Helpdesk Support Team? Join us as IT Support Manager and you’ll have an opportunity to show what a difference IT can make by providing the exceptional IT services and Helpdesk support that will enable Greenpeace to win its campaigns.


Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.


You’ll manage and deliver all of the necessary IT systems and supporting services with all appropriate security, cost effectiveness and accessibility. Leading, motivating and developing the Helpdesk team and other staff, you’ll be responsible for ensuring that Greenpeace staff have the knowledge and skills they need to make the best use of IT tools, through a mixture of effective people management, communication, individual support, advice and 1:1 training.


Working with relevant stakeholders to develop, maintain, and implement an IT roadmap for desktop tools that supports the goals of the organisation, you’ll also help to deliver IT plans using relevant project management techniques and good practice, involving both technical and non-technical staff

For the full job description and person specification, please download the applicant information pack.


Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

Requirements

To be successful you will have: 

  • Experience of managing and motivating all or part of an IT Helpdesk team, with the ability to provide technical information effectively to non-technical staff, verbally and in writing.
  • A background that includes some or all of the following: 2nd line desktop/mobile support, training, networking, IT infrastructure, project management, information security – including the ability to proactively identify problems and offer training and solutions.
  • Knowledge of current technology trends and industry best practice relevant to the effectiveness of an organisation like Greenpeace.
  • A proven ability to plan and manage multiple projects concurrently.
  • A real interest in our mission and the principles of non-violent direct action.


We give you: 
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.


Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.


To Apply

For further information, please download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.


If you have any questions, please email us at huk@greenpeace.org. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.


Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.


CLOSING DATE: 9am, 13th December 2021

INTERVIEWS: TBA